App Builder by Sandbox Commerce | Sandbox Commerce Resources

Customer Support Plans

A walkthrough of our three customer support plans, with a plan for every type of merchant.

Written by Alec Boyd
Updated over a week ago

Pricing That Grows with You

An overview of your dynamic pricing for the App Builder

Written by Alec Boyd
Updated over a week ago

Styling Your App

Some guidelines to make your app look like a million bucks

Written by Alec Boyd
Updated over a week ago

Edit Graphics in 'Branding'

What are they? Where do they reside on the app screen? What file types and aspect ratios are required?

Written by Alec Boyd
Updated over a week ago

Why do I need to connect my store and what permissions do you need?

Connecting your BigCommerce, 3dCart or Shopify store is what makes the magic of Sandbox Commerce possible.

Written by Alec Boyd
Updated over a week ago

Why was I logged out of my app?

You will be automatically logged out after 15 minutes of inactivity.

Written by Alec Boyd
Updated over a week ago

Why does Sandbox Commerce need access to my store?

This article explains the permissions granted to Sandbox Commerce when connecting your store to our app builder

Written by Alec Boyd
Updated over a week ago

App Builder Instant Updates

Learn which elements within the app builder update instantly, and which require the app to be re-submitted to app store.

Written by Alec Boyd
Updated over a week ago

I've Launched My App...Now What?

Written by Alec Boyd
Updated over a week ago

App Design Best Practices

Written by Alec Boyd
Updated over a week ago

For Shopify Users

How to Publish Your 'Install Snippet' a Shopify Store

A step by step guide to installing our Install Snippet into a Shopify Store

Written by Alec Boyd
Updated over a week ago

Reconnect Your Shopify Store to the App Builder

A step by step guide to assist you in reconnecting your Shopify store to the Sandbox App Builder

Written by Alec Boyd
Updated over a week ago

Items in My Shopify Store aren't Appearing in My Sandbox Commerce App.

Have no fear...The Knowledge Base is here!

Written by Alec Boyd
Updated over a week ago

Why Am I Seeing 'Error Retrieving Product From Sales Channel App' in My App?

Below is troubleshooting process for Shopify users to resolve the error message

Written by Alec Boyd
Updated over a week ago

How Do I Add My Shopify Inventory to the Sandbox Commerce Sales Channel?

It's important to have your desired inventory available in the Sales Channel within your Shopify store. Below is a step by step guide

Written by Alec Boyd
Updated over a week ago

For BigCommerce Users

Modify Custom Payment Options

For BigCommerce, we support a few different payment providers. This guide will walk you through how to change your default payment processor

Written by Alec Boyd
Updated over a week ago

How to Reconnect Your BigCommerce Store

It's a rare instance, but sometimes merchants will have to relink their BigCommerce store for it to properly work with the App Builder

Written by Alec Boyd
Updated over a week ago

No Categories are Appearing in the App Builder

If you're a BigCommerce customer and cannot find your store's categories, here's some steps to troubleshoot

Written by Alec Boyd
Updated over a week ago

I'm Missing Items from My BigCommerce Store

If you're unable to find the product you're looking for in the App Builder, here are some troubleshooting steps

Written by Alec Boyd
Updated over a week ago

Shift4Shop

Reconnect Your Shift4Shop Store

It's a rare instance, but sometimes merchants will have to relink their Shift4Shop store for it to properly work with the App Builder

Written by Alec Boyd
Updated over a week ago

Selecting Your Payment Gateway for Shift4Shop

BigCommerce offers merchants flexibility with their payment gateways, so it's important to configure your app.

Written by Alec Boyd
Updated over a week ago