Basic Support
Our Basic Support is included with all Launch subscriptions to the Sandbox App Builder. This tier is perfect for autonomous learners and merchants that enjoy being hands-on at every step of the process.
With Basic Support, you can expect:
Response to all chat support within 3 business days
Onboarding checklist to walk you through from signing up, to connecting your store and publishing your app
Access to our searchable resource guide with in-depth documentation, best practice guides, and video walkthroughs
Basic Support also includes:
In-app chat support
Self-serve resources and documentation
Extensive and consistently updated FAQ
Onboarding checklist for publishing your app
Searchable knowledge base and resource library
Apps updated and tested on a weekly basis
Advanced Support
Our Advanced Support is designed for merchants who love to have a single point of contact that they can consistently and reliable talk with over the phone or video conference. This tier starts at $249/month and can be canceled at any time.
With Advanced Support, you can expect:
A dedicated Customer Success Specialist
Consultations for best practices in designing, promoting, and leveraging app performance
Continuous support to ensure your store is meeting goals and that you’re getting the most out of your mobile app
Advanced Support also includes:
One-on-one support from a dedicated customer support specialist
Prioritization for bug fixes and new feature requests
Beta invite to new features
Response to chat support within 1 business day
Check-in calls to review goals and open cases
Up to 5 billable hours of service from your Customer Success Specialist
Enterprise Support
Our Enterprise support is perfect for merchants who want a hands-off experience with the peace of mind that their mobile app is being handled by professionals. From setup, integrations, and designing, our team will take care of everything your app needs to be successful.
This tier is for enterprise customers - reach out to your customer success specialist for a quote.
With Managed App support, you can expect:
Dedicated App Specialist, with expertise in everything from marketing your app to optimizing push notification campaigns and everything in between.
Scheduled meetings and follow-ups to understand merchant goals, and ensure your mobile app performance is hitting key metrics
Top tier quality assurance at every step in the road with a 3 part action plan for any requests
Managed App Support also includes;
A dedicated App Specialist will be assigned to your account
Invites to Testflights and APKs ahead of weekly app publishes
Phone and video support from your App Specialist
Response to chat support with 2 business hours
Track engagement and revenue with recommended improvements
Rolling scheduled check-ins
Every design update and seasonal campaign is managed
Dedicated billable hours of service from your App Specialist